Shipping + Returns
Shipping
We currently ship within the United States only.
All prices are listed in U.S. dollars (USD).
Processing Time
Orders are typically processed within 3–5 business days, unless otherwise noted (e.g. pre-orders or made-to-order items).
Shipping Times
Shipping times vary by destination and are estimates only. Once your order ships, you will receive a confirmation email with tracking information.
OMG is not responsible for delays caused by carriers or circumstances beyond our control.
Returns & Exchanges
We hope you love your OMG piece. If something isn’t right, please review the policy below.
Returns
We accept returns on unused, unwashed items in original condition within 14 days of delivery.
To initiate a return, please contact hello@omg-home.com
with your order number.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exchanges
Exchanges are subject to availability. If an exchange is not possible, a refund will be issued once the return is received.
Final Sale
Sale items, custom pieces, and made-to-order items are final sale.
Condition of Returns
Returned items must be:
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Unused and unwashed
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Free of odors, damage, or wear
Items not meeting these conditions may be refused.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can resolve the issue.
Contact
Questions about shipping or returns?
hello@omg-home.com